TTA Spring Training Agenda
|
||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Tuesday, April 25 | ||||
| Time | Finance Track | Marketing Track | Customer Service Track | |
| 12:30 - 1:00 PM | Kickoff Meeting | |||
| 1:00 - 2:30 PM | Texas Sales Tax Grid Debbie Broyles - HMV Rebecca Van Nattan - HMV |
Broadband Nutrition Labels - What You Need to Know Guy Benson - JSI |
||
| 2:30 - 3:30 PM | Grants Management Rebecca Van Nattan - HMV Mitchell McCoy - HMV |
How to Market Yourself As an Employer Russell Kacer - YK Communications |
||
| 3:30 - 4:00 PM | Break | |||
| 4:00 - 5:00 PM | Software Tricks and Tips - Focus on Cybersecurity Todd McElmurry - HMV |
|||
| 5:00 - 5:30 PM | Break | |||
| 5:30 - 6:30 PM | Opening Day Reception Cocktails & Hors d'Oeuvres |
|||
| Wednesday, April 26 | ||||
| Time | Finance Track | Marketing Track | Customer Service Track | |
| 7:30 - 8:30 AM | Breakfast | |||
| 8:30 - 10:00 AM | Ethical Conundrums…Do The Right Thing! Allison McLeod |
E-mail and SMS Marketing: Making Communications Have the Wow Factor Matt Wolski - Found Brian Perry - Found |
New Customer Service Tools/Emerging Tech Kim Dudley - NISC Tony Zappetillo - NISC |
|
| 10:00 - 11:00 AM | USAC - Common Inquiries / Audit Strategies Brian Sullivan - JSI Lauren Sanders - BBT Steve Alexander - Eastex |
Email Newsletters Dave Shaw - Arrow |
Bundling/Not Bundling – What do Customers Want? Jennifer Pavlicek - Innovative Systems Mcxie Hurst - People's Telecom Zach Nichols - NRTC |
|
| 11:00 - 11:15 AM | Break | |||
| 11:15 AM - 12:15 PM | Providing Ethical Leadership: Learning to be the Best Version of Yourself Allison McLeod |
|||
| 11:30 AM - 12:30 PM | Lunch | |||
| 1:00 - 2:00 PM | Part 32 Update / Common Errors Jason Miller - BSGM |
Content Marketing – Social Media Jackie Enlow - Pioneer |
NSP Score Process Chelsi Runyan - Calix |
|
| 2:00 - 2:30 PM | Break | |||
| 2:30 - 3:30 PM | Performance Metrics Panel Blake Lackey - HMV Kody Chapman - HMV Lauren Young - BSGM |
Live Events Panel Anna Fuentez - BBT Joe Robles - VTX1 Tara Zielinski - Nortex |
||
| 3:30 - 4:00 PM | Break | |||
| 4:00 - 5:00 PM | Fraud Steve Dawson - Dawson Forensic |
|||
| 5:00 - 5:30 PM | Break | |||
| 5:30 - 7:00 PM | WITT Reception & Putt Putt Tournament | |||
| Thursday, April 27 | ||||
| Time | Finance Track | Marketing Track | Customer Service Track | |
| 7:30 - 8:30 AM | Breakfast | |||
| 8:30 - 9:30 AM | BEAD Funding and Other Potential Grant Funding Caleb Boone - Vantage Point |
Internal and External Marketing: Training Technicians to Market in the Field Amanda Hofer - CTTC Joel Green - YK Communications |
Customer Retention Strategies Dave Shaw - Arrow |
|
| 9:30 - 10:30 AM | Employment Law / Work from Home Issues Dennis Donley - Naman, Howell, Smith & Lee, PLCC |
De-Escalation – How to Turn Negatives Into Positives Amy Morales - Kapeesh Marketing |
||
| 10:30 - 11:00 AM | Break | |||
| 11:00 AM - 12:00 PM | Lessons from TUSF Panel Steve Alexander - Eastex Susan Graves - Etex |
Competition – CLEC Marketing Strategies Michele Jones - Pivot |
||
The objectives of this conference are to improve the skills and knowledge of accounting and other issues related to the telecommunications industry. Participants shall receive 11.4 technical and 4.2 nontechnical CPE credit hours for participation, and there are no prerequisites for participation. We have registered with the Texas State Board of Public Accountancy as a CPE sponsor. This registration does not constitute an endorsement by the Board as to the quality of our CPE program. TTA Sponsor ID# 010670
Our Sponsors
