TTA Spring Training Agenda
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| Tuesday, April 25 | ||||
| Time | Finance Track | Marketing Track | Customer Service Track | |
| 12:30 - 1:00 PM | Kickoff Meeting | |||
| 1:00 - 2:30 PM | Texas Sales Tax Grid Debbie Broyles - HMV Rebecca Van Nattan - HMV |
Broadband Nutrition Labels - What You Need to Know Guy Benson - JSI |
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| 2:30 - 3:30 PM | Grants Management Rebecca Van Nattan - HMV Mitchell McCoy - HMV |
How to Market Yourself As an Employer Russell Kacer - YK Communications |
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| 3:30 - 4:00 PM | Break | |||
| 4:00 - 5:00 PM | Software Tricks and Tips - Focus on Cybersecurity Todd McElmurry - HMV |
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| 5:00 - 5:30 PM | Break | |||
| 5:30 - 6:30 PM | Opening Day Reception Cocktails & Hors d'Oeuvres |
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| Wednesday, April 26 | ||||
| Time | Finance Track | Marketing Track | Customer Service Track | |
| 7:30 - 8:30 AM | Breakfast | |||
| 8:30 - 10:00 AM | Ethical Conundrums…Do The Right Thing! Allison McLeod |
E-mail and SMS Marketing: Making Communications Have the Wow Factor Matt Wolski - Found Brian Perry - Found |
New Customer Service Tools/Emerging Tech Kim Dudley - NISC Tony Zappetillo - NISC |
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| 10:00 - 11:00 AM | USAC - Common Inquiries / Audit Strategies Brian Sullivan - JSI Lauren Sanders - BBT Steve Alexander - Eastex |
Email Newsletters Dave Shaw - Arrow |
Bundling/Not Bundling – What do Customers Want? Jennifer Pavlicek - Innovative Systems Mcxie Hurst - People's Telecom Zach Nichols - NRTC |
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| 11:00 - 11:15 AM | Break | |||
| 11:15 AM - 12:15 PM | Providing Ethical Leadership: Learning to be the Best Version of Yourself Allison McLeod |
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| 11:30 AM - 12:30 PM | Lunch | |||
| 1:00 - 2:00 PM | Part 32 Update / Common Errors Jason Miller - BSGM |
Content Marketing – Social Media Jackie Enlow - Pioneer |
NSP Score Process Chelsi Runyan - Calix |
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| 2:00 - 2:30 PM | Break | |||
| 2:30 - 3:30 PM | Performance Metrics Panel Blake Lackey - HMV Kody Chapman - HMV Lauren Young - BSGM |
Live Events Panel Anna Fuentez - BBT Joe Robles - VTX1 Tara Zielinski - Nortex |
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| 3:30 - 4:00 PM | Break | |||
| 4:00 - 5:00 PM | Fraud Steve Dawson - Dawson Forensic |
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| 5:00 - 5:30 PM | Break | |||
| 5:30 - 7:00 PM | WITT Reception & Putt Putt Tournament | |||
| Thursday, April 27 | ||||
| Time | Finance Track | Marketing Track | Customer Service Track | |
| 7:30 - 8:30 AM | Breakfast | |||
| 8:30 - 9:30 AM | BEAD Funding and Other Potential Grant Funding Caleb Boone - Vantage Point |
Internal and External Marketing: Training Technicians to Market in the Field Amanda Hofer - CTTC Joel Green - YK Communications |
Customer Retention Strategies Dave Shaw - Arrow |
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| 9:30 - 10:30 AM | Employment Law / Work from Home Issues Dennis Donley - Naman, Howell, Smith & Lee, PLCC |
De-Escalation – How to Turn Negatives Into Positives Amy Morales - Kapeesh Marketing |
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| 10:30 - 11:00 AM | Break | |||
| 11:00 AM - 12:00 PM | Lessons from TUSF Panel Steve Alexander - Eastex Susan Graves - Etex |
Competition – CLEC Marketing Strategies Michele Jones - Pivot |
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